Delivery & Shipping

Shipping Info

Maison Curio currently ships to any street address in Singapore, excluding restricted areas e.g. Pulau Ubin. We are able to ship non-furniture items to America, Australia, Europe, Hong Kong, Japan, Korea, Malaysia and Indonesia. If you wish your order to be shipped to the mentioned countries, please write to us at customercare@maison-curio.com.

We ship orders via external couriers, and other selected vendors for White Glove delivery services for bulky items such as furniture. Please note that furniture items are only delivered within Singapore.

Shipping Duration & Delivery Policy

Delivery Policy: To help you save on delivery charges, Maison Curio will usually consolidate your items in one single order and ship them together. When estimating shipping duration, it is best to take the item with the longest Estimated Arrival and use that to calculate shipping duration for your order. Occasionally, Maison Curio may ship your items to you separately due to the nature of the products. In these instances, you will NOT be charged any extra delivery fees. In the rare occurrence of a wrong item being delivered, please contact our customer service team within seven days and they will send a replacement.

Delivery Arrangements

For Bulky Items and White Glove Delivery Orders, we will be making arrangements with you in advance for the delivery. For any changes/enquiries regarding your confirmed delivery schedule pertaining to this order, kindly do so at least 3 working days in advance so that we can make the necessary arrangements, else there will be a $150 charge for any last minute changes.

Delivery fee for non-lift accessible floors: Do take note that there is a charge of $150 per item per non-lift accessible floor will be collected upon completion of the delivery. This fee will also be applicable to stairs within landed properties or HDB maisonette.

Delivery will only proceed if the delivery team deems it suitable to go ahead in a non-hazardous manner. If the lifting process is deemed hazardous, (i.e. items prone to damage on narrow stairway, obstruction of passageway), and deemed unfeasible based on our assessment; we reserve the right to cancel the delivery.

For non-furniture orders that do not require advance scheduling, the first delivery will be attempted without any scheduling. If you miss the delivery, do not fret as they will let you know the delivery failed and you may reschedule a date and time which is convenient for you. Should the second scheduled delivery attempt fail, the third attempt will be chargeable. In the event that the parcel cannot be delivered and you are not contactable to set up a date and time, your order will be held for a maximum of 1 week from the date of first attempted failed delivery. You will be charged for the next rescheduled delivery. If there is no response within the week, the order will be cancelled and the money refunded as a form of store credit.

Self-Collection

The option of Self Collection is available and can only be done at Maison Curio HQ located at Blk 69 Oxley BizHub, Ubi Rd 1, #06-23, Singapore 408731. Do inform our sales personnel should you wish to self collect and they will make the necessary arrangements.

White Glove Delivery

White glove delivery is reserved for bulky furniture, which typically includes assembly on location. You can find the Shipping Fees for such items in the same place on the product pages, but the shipping fees for such items are not consolidated with the shipping fees for the other smaller items in your order as they are shipped separately.

Order Tracking

After you've made your order, you will receive an email order confirmation and order number.

Promotion Policy

The management of Maison Curio will extend sales/promotions at their own discretion and we regret that we will not be able to extend the same sale discount/promotion to past orders or extend it after the promotion ends.